Our Response to COVID-19

UPDATE 3/23/20

Valued Customers,

Please be assured that at SHARPE, we are taking all the preventative and protective measures necessary regarding COVID-19 to keep our team and you safe.  With the Governor's Executive Order, 'Stay Home, Stay Safe', to be set in motion this evening, we want to assure you that we are still here to serve you.  Here is what we can offer at this time.
  • Vehicle Sales Needs:

    • Under the Governor's Executive order, we ARE NOT allowed to sell vehicles during this time, but we are still open to communicate with you.

    • Our Physical Showrooms will be closed Tuesday, March 24th through Monday, April 13th, re-opening Tuesday, April 14th at 9am.

    • Our non-commissioned Sales Team is WORKING REMOTELY and can answer any questions you may have between 9am to 5pm.  You may call us at 888-310-7606 or email us at everymile@sharpecars.com

    • Our Virtual Showrooms ARE OPEN 24/7 at www.sharpecars.com

      • You can complete the selection of your vehicle within our website.

      • We offer an Online Chat service to assist in your selection.  We are also just a phone call away at 888-310-7606.

      • You can Build and Customize your future purchase within our websites.

  • Vehicle Service Needs:

    • Under the Governor's Executive Order we ARE allowed to repair and maintain your vehicle.

    • Our NEW Service Schedule is from 8am to 5pm on weekdays, closed on weekends.  We are doing this for the safety and care of our team and hope you understand that this is just a short-term adjustment.

    • You can schedule an appointment online: Online Service Appointment.  Or you can call us at 888-310-7606.

    • You can take advantage of our Home Valet Service.  We will pick-up and deliver your vehicle back to you.  Following the cleaning provisions set in place last week.

    • Throughout the service process, all forms of communication and payment can happen via phone, text, email and online.

    • If you'd prefer to visit us and wait for your vehicle, we'd love to see you! We have arranged the seating in Client Lounge's to accommodate for social distancing guidelines.  As well as following the CDC disinfection protocol.  Please know we are doing our very best to keep our facilities safe for you to enjoy.

 

Any additional changes to these circumstances will be communicated immediately.  Please contact me with any concerns you may have.  We are grateful for your business, loyalty, and the opportunity to Make Every Mile Memorable!
 
 
George Sharpe Jr.
General Manager


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ORIGINAL STATEMENT 3/15/20

Valued Customers,


Please be assured that at SHARPE, we are taking all the preventative and protective measures regarding COVID-19. We are keeping a close eye on daily developments from the CDC and our governmental agencies. Having served the community for 38 years, we care deeply about you, our customers and our employees. Below, is an outline of the protection and prevention steps we are taking to keep moving forward during this time to serve you.


  • What to expect when visiting us to protect you:

    • Our Facilities Team have tripled their disinfecting routine with special focus in all of our customer lounges, restrooms, door handles interior and exterior.

    • Our SHARPE Team has the benefit of paid sick days to ensure our team feels comfortable staying home when they are not feeling well, and is encouraged to do so.

    • Our Team is not going to greet you with a hand-shake, as hard as it is, please be assured we are still excited to see you.

    • Our Human Resources department is actively communicating and educating our employees on the CDC precautionary steps.

    • All Client facing work surfaces will be disinfected throughout the day, based on client interactions.

    • Our vehicles will have all of the commonly used surfaces wiped down prior to any test drives or vehicle presentation.

    • When your vehicle is complete in service we will sanitize all common areas whether you are picking up or using our Valet Service.

    • When you use our Courtesy Vehicles all common areas will be sanitized prior to delivery.

  • Safe options you have in Purchasing a vehicle:

    • You can complete the selection and purchasing options of your vehicle within our website. www.sharpecars.com

    • We offer an online chat service to assist in your selection and are also just a phone call away 866-320-3530.

    • Our non-commissioned Sales Team is here to serve you. If you would prefer a vehicle presentation in a more comfortable setting, we would be delighted to bring your selection to you (within a 50 mile radius).

    • As always, we will deliver your newly purchased vehicle to you-no matter where you are.

  • Safe options you have in Servicing your vehicle:

    • You can schedule an appointment online here: Online Service Appointment, and as always you can call 866-320-3530.

    • You can take advantage of our Valet Service. We will pick up and deliver your vehicle back to you. Following the cleaning provisions above.

    • Throughout the service process, all forms of communication and payment can happen via phone, text, email and online.

    • If you'd prefer to visit us and wait for your vehicle, we'd love to see you! Please know we are doing our very best to keep our facilities safe for you to enjoy.


Please contact me with any concerns you may have. We are grateful for your business, loyalty, and the opportunity to Make Every Mile Memorable!


 

George Sharpe Jr.

General Manager 

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    1030 28th Street SE
    Grand Rapids, MI 49508

    • Sales: (616) 452-5101
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